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Information about the Carleton Carers group, when the group meets and the support that is available.

The group is an informal meet up of carers and family members of people who access Trust services.

We understand the importance of talking to other carers, knowing that you are not alone and having a safe space to talk.

Call in for a cuppa and biscuits, you will also be able to speak to our Carer Support Team and learn more about what we do to support your loved ones.

Peer supporters who have their own lived experience in a caring role are also available to support, offer advice and simply be a listening ear to any issues you might have.

We have created an informal space, where families can meet and have a chat, share concerns and learn from others who might be going through something similar.

The group meets every second and fourth Thursday of the month, 5.30 pm – 6.30 pm in the Learning Lounge, Carleton Clinic. Staff at reception can direct you.

For further information please email cmb-carletoncarers@cntw.nhs.uk or telephone 0792 0154 568.

If you want to make a comment, suggestion, compliment or complaint you can:

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.  

You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
- complete a Your Voice survey, available on wards, reception areas or from staff 
- other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

PALS
Tel: 0800 032 0202
Email: pals@nhct.nhs.uk
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals@cntw.nhs.uk
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.