Information for the Community Treatment Team - Newcastle North East which provides an assessment and treatment service for people who are experiencing difficulty with their mental health.
This leaflet provides you with information that you may find useful during your time with our service.
We want to offer you as much help and support as you feel you need, to enable you to live the life you want. If you are not sure about anything in this leaflet please ask a member of staff.
The Community Treatment Team provides an assessment and treatment service for people who are experiencing difficulty with their mental health.
The team is made up of a number of health care professionals. Appointments with the team are arranged at a number of different sites across your area. If this is inconvenient to you then appointments may also be arranged within your own home.
The Community Treatment Team provides a service for people over the age of 18 years who require an assessment and a period of treatment.
Attendance and engagement with our service is your choice. You will have been referred to the service by your GP or another health professional. Often when people are experiencing difficulty with their mental health they will need to be seen by a specialist service to assess their current mental health needs and see how they can be helped.
You will see a health care professional and have a chance to talk about your current mental health. This can take between one and two hours. Anything you say will be confidential within the team unless there is a legal duty to inform outside agencies. This will be explained before the assessment.
At the end of the assessment we will look together at the best options to help you with your needs, either within our team or another service.
After your assessment, a letter will be sent to your GP and the referrer, with your consent. You can ask for a copy of the letter.
You will be given a contact number of the Community Treatment Team if further appointments are offered.
If further appointments are offered you will be introduced to your health care professional and can create a care plan individual to you.
A range of interventions and therapies will be offered to suit your personal needs. This can include group work, training and health checks.
The first appointment can last up to two hours. You are welcome to bring a carer, friend or advocate with you.
Trust staff carry devices that can monitor and record abusive behaviour. They can alert and receive support from emergency services and the recordings may be used in court proceedings.
Staff can arrange an interpreter if you need one.
If you want to make a comment, suggestion, compliment or complaint you can:
- talk to the people directly involved in your care
- ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
- telephone the Complaints Department Tel: 0191 245 6672
- email complaints@cntw.nhs.uk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
PALS
Tel: 0800 032 0202
Email: pals
Post: FREEPOST PALS
South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals@
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
North East NHS Independent Complaints Advocacy (ICA)
Telephone: 0808 802 3000
Newcastle North East Community Treatment Team
Benton House
Sandyford Road
Newcastle upon Tyne
NE2 1QE
Telephone: 0191 287 5300
Office hours Monday to Friday, 9am to 5pm
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.
Published by the Patient Information Centre
2024 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/523/1224 December 2024 V7
Website: www.
Telephone: 0191 246 7288
Review date 2027