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Two people are reading a document. One person is pointing to the page and talking.

A member of staff or a carer can support you to read this booklet. They will be able to answer any questions that you have.

A diverse group of people in a meeting, with some in wheelchairs and a guide dog present.

Who are we?

The positive behavioural support team is a group of people trained to work with adults with a learning disability who are at risk of behaving in ways that distress themselves or challenge others.

A diverse group of six people, including two in wheelchairs, smiling at the camera.

We also work with families and carers to help make changes to the support around the person so they have what they need to live a good life.

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What do we do?

We try and get everyone to work together to understand why someone is distressed and to improve a person’s quality of life.

We undertake a Functional Behavioural Assessment to help with this.

Four people sitting around a round table, talking.

To do this we may need to talk to you and to other people.

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How will we help?

We can…

Talk about what is important to you.

Talk to you about what you want to change.

Woman gesturing and speaking to a man who is listening.

Gather information from others who know you best.

Hands holding a book and writing on a document.

Ask you or others to write down what happens each day. This will help us to understand your behaviour.

Three people collaborating over sketches on a notebook titled 'Plan'.

Together we will write a plan called a Behaviour Support Plan. This will help you and others to change situations that lead to distress and help you learn new ways of meeting your needs. We will check what you need to make the plan work and make sure everyone understands it, can deliver it and can keep you safe.

A purple telephone and a hand addressing an envelope

Appointments

A member of our team will contact you by phone or letter within 10 working days. We will talk to you about what will help.

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Consent

We will ask you if you are happy for us to work with you.

A thumbs up and thumbs down

You can say yes.

You can say no.

It’s up to you

Map of the United Kingdom highlighting the North East region.

Where are we?

Our address is:
Northumberland Community Learning Disability Team
9 Sextant House
Freehold Street
Blyth
Northumberland
NE24 2BA

We are open Monday to Friday,
9am to 5pm

Smartphone displaying an active call interface with options.

Our telephone number is:
01670 844 799

Front cover of Trust complaints leaflet

Problems, complaints or suggestions

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a complaints policy. We will give you a leaflet about how to make a complaint.

If you think that we could improve our service then please let one of our team know your idea.

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Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288.

Published by the Patient Information Centre
2025 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/375/0625 June 2025 V7
Website: www.cntw.nhs.uk
Telephone: 0191 246 7288
Review date 2028