What is this leaflet for?
This leaflet tells you about our Patients’ Finance department. It tells you how we can help you with your finances while in hospital.
A member of staff or a carer can support you to read this booklet. They will be able to answer any questions that you have.
Safekeeping of your money and valuable property
If you bring money or valuable items to the hospital, we can keep them safe for you. If you would like to do this, please speak to a nurse.
You will get a receipt for any valuables or money you hand in.
Hospital bank account
You can put money into a hospital bank account, and take it out, while you are in the hospital.
If you cannot get to your own bank, you can have your benefits paid into this account for a short time.
You can ask for a statement at any time, just like any high street bank.
Benefits advice
The Patients’ Finance department:
- can show you where to get help with benefits advice
- can help you complete forms
You can come to one of our offices or our staff can visit you on the ward.
Some benefits can change when you go into hospital. These include:
- Attendance Allowance
- Disability Living Allowance
- Personal Independence Payments
You need to tell the Department for Work and Pensions if your stay in hospital is more than 28 days.
Paying your bills
If you have an account with us, we can help pay your bills while you are in the hospital. Please ask us for details on how we can support you.
Buying things
We can buy things for you if you cannot leave hospital and go to the shops yourself.
We can order things like clothes, toiletries and CDs for you.
Travel costs
We might be able to help you with travel costs if you are getting certain benefits.
Please ask one of our team for details.
Our offices
There are cashiers offices in these hospitals:
- Hopewood Park
- Ferndene
- Monkwearmouth Hospital
- Northgate Hospital
- St Nicholas Hospital
- St George’s Park
- Walkergate Park
- Carleton Clinic
Other sites have places where you can get cash.
For details, please ask staff or telephone the central Patients’ Finance office on 0191 246 7216
If you’re calling internally, use extension 57216.
Write to us
Central Patients’ Finance Department
St Nicholas Hospital
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT
You can ring us with any questions. You can also ask a member of staff to ring us for you.
An answer phone is available when the office is closed. Leave your name, phone number and a message.
Someone will call you back as soon as possible.
Problems, complaints or suggestions
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has a complaints policy.
If you want to complain we will give you a leaflet to explain how to, or you can talk to a member of staff.
If you think there are things we could do to make our service better please tell a member of the team.
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (Braille, audio, larger print, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288
Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/706/0426 V6
Review date 2029
Website: www.cntw.nhs.uk