There are many ways to get in touch. Choose the department that best suits your needs. To contact a specific service, please visit our service directory. 

Press and media enquiries 

If you're a member of the press looking for help with a story, please contact our Communications Team. 

Opening hours: Monday to Friday, 9am - 5pm (excluding Bank Holidays)

Communications Department 

St Nicholas Hospital 

Jubilee Road 

Gosforth 

Newcastle Upon Tyne 

NE3 3XT 

Tel: 0191 246 6800

Email: communications@cntw.nhs.uk

 

Give us feedback 

Your feedback helps us improve. Whether it's positive or negative, it won't affect you care and may lead to improvements in our services. 

 

Your Voice 

Share your experience, good or bad, about a service or ward. You can ask to be updated on what happens with your feedback. 

Email yourvoice@cntw.nhs.uk or take our Your Voice survey. 

 

PALS (Patient Advice and Liaison Service)

Confidential advice and support for service users, relatives or carers with concerns or queries. The service is available Monday to Friday, 9am - 4.30pm. If there is no one available to take your call, leave a message and they will return your call. 

 

Gateshead/ Sunderland/ South Tyneside/ Lotus Ward 

Tel: 0800 328 4397 / 0191 566 7074

Text: 07825 061 035 

Email: pals@cntw.nhs.uk 

Address: Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

 

North Cumbria/ North of Tyne

Tel: 0800 032 0202

Email: pals@nhct.nhs.uk 

Address: FREEPOST PALS

 

Comments and complaints 

We welcome all feedback - comments, suggestions, compliments or complaints. 

How to submit:

Post: Complaints Department, St Nicholas Hospital Gosforth, Newcastle Upon Tyne, NE3 3XT 

Email: complaints@cntw.nhs.uk 

Tel: 0191 245 6672 

 

Resources 

Comments and complaints form

Your Voice Survey 

Have Your Say leaflet 

Have Your Say - easy read leaflet 

Ways to offer feedback poster 

Your Voice poster 

 

External feedback options

Healthwatch: Independent organisation representing users of health and social care services. 

Healthwatch North Tyneside

Healthwatch Sunderland

Healthwatch Cumberland

Healthwatch Gateshead

Healthwatch Northumberland

Healthwatch Newcastle

Healthwatch South Tyneside

Healthwatch Middlesbrough

Care Opinion: Share your experience to help improve services for others. Visit Care Opinion. 

 

Do you have a complaint about the NHS?

North East Independent Complaints Advocacy (ICA) services provide practical support and information to people who want to make a complaint if they have not had the service they expect from the NHS. 

Advocacy services for your area