This leaflet will provide you with information that will help you during your stay on Aldervale, a high dependency unit based at Hopewood Park, Sunderland.
This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.
Alverdale is a High Dependency Unit based at Hopewood Park, Sunderland.
The service is for men over the age of 18 years who require a period of rehabilitation in hospital.
It has been identified that you have a higher level of need, which requires a longer period of time in hospital to aid your recovery.
When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you supporting information. You will have time to settle in and have a look around your environment.
A Welcome Guide is available with more information about your stay in hospital. Please ask ward staff for a copy if this is not given to you on admission.
The length of stay depends upon your personal needs. The care team will discuss this with you.
The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.
Staff can arrange an interpreter if you need one.
Contact Traveline for travel information
Telephone: 0871 200 22 33
Website: www.
If you want to make a comment, suggestion, compliment or complaint you can:
- talk to the people directly involved in your care
- ask a member of staff for a feedback form, or complete a form on the Trust website www.
cntw.nhs.uk/ contact/ complaints/ - telephone the Complaints Department Tel: 0191 245 6672
- email complaints
@cntw.nhs.uk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
North of Tyne
Tel: 0800 032 0202
Email: pals
Post: FREEPOST PALS
South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
PALS – Patient Advice and Liaison Service
Provides confidential advice and support for service users, relatives and carers.
Telephone: 0800 328 4397
or 0191 566 7074
Independent Advocacy
As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
ICA (Independent Complaints Advocacy)
Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Telephone: 0808 802 3000
IMCA Service (Independent Mental Capacity Advocate Service)
Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Telephone: 0300 303 1660
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - Telephone: 0191 246 6800
Patient and Carer Involvement Team - Telephone: 01670 501 816
Sunderland Carers’ Centre - Telephone: 0191 549 3768
Aldervale
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Telephone: 0191 566 7280
Public phone box : 0191 566 7282
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille,audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288
Published by the Patient Information Centre
2023 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/407/0723 July 2023 V9
www.
Telephone: 0191 246 7288
Review date 2026