This leaflet provides information about the Early Intervention in Psychosis Service which offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.
This leaflet provides you with information that you will find useful during your time with the Early Intervention in Psychosis (EIP) Service.
We want to offer you as much help and support as you feel you need, to enable you to live the life you want. If you are not sure about anything in this leaflet please ask a member of staff or speak to your Care Co-ordinator.
The Early Intervention in Psychosis Service works with people who are experiencing a first episode of psychosis.
The support you receive from this service can help you to recover from your psychotic episode. It can also help to reduce the likelihood of experiencing further psychotic episodes in the future
The service is made up of a team of professionals (including nurses, therapists and psychiatrists) who have lots of experience in working with people with psychosis. You will meet someone from the service who will talk to you and your family (if you wish), about what you have been experiencing. This person is known as a Care Co-ordinator.
The Early Intervention in Psychosis Service offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.
Anyone can refer a person to the service if they are concerned, this could be self referral, a family member, teacher, school counsellor, youth worker as well as health professionals such as GP, care co-ordinator or consultant psychiatrist.
Our team will meet with you and determine if your needs are best met by our service.
You will have the opportunity to meet other team members who may be involved in your care.
The team can help in a variety of different ways, such as:
- Work with you in overcoming any difficulties that you might have
- Help you understand your symptoms
- Help you develop new ways of coping
- Help you develop daily living skills, like shopping and travelling
- Offer you social and group activities
- Help you access education or employment/voluntary work
- Offer your family support
- Offer psychological therapy
- Help you with any medication needs
- Find suitable housing
- Help with money management and welfare benefits
- Support you to attend GP appointments
EIP is available 9am – 5pm, Monday – Friday.
All of the members of the Early Intervention in Psychosis Service (EIP) work to very strict rules on confidentiality. Everything you tell the service, will be kept confidential and will only be shared among the professionals working with you. The only exception to this would be if we felt there was a risk to you or to someone else. If this happened, we might have to share information with other agencies, but we would talk to you about this first
If you have any concerns at all about confidentiality, please speak to your Care Co-ordinator or another member of the service.
Trust staff carry devices that can monitor and record abusive behaviour. They can alert and receive support from emergency services and the recordings may be used in court proceedings.
- Bus timetable information – telephone: 0871 200 22 33 (7am-8pm)
- Bus timetable and public transport maps
Staff can arrange an interpreter if you need one.
If you want to make a comment, suggestion, compliment or complaint you can:
- talk to the people directly involved in your care
- ask a member of staff for a feedback form, or complete a form on the Trust website www.
cntw.nhs.uk/ contact/ complaints/ - telephone the Complaints Department Tel: 0191 245 6672
- email complaints
@cntw.nhs.uk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
North of Tyne
Tel: 0800 032 0202
Email: pals
Post: FREEPOST PALS
South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Telephone: 0191 246 6800 - The Patient and Carer Involvement Service – Telephone: 01670 501 816
Involving patients, carers and their families in making decisions about their care, can lead to better outcomes and a better overall experience. The Patient and Carer Involvement Service co-ordinate and facilitate involvement, as well as providing training and support to those who wish to help the Trust shape service design and delivery. To find out more information visit their webpage or email involvement@cntw.nhs.uk
- Hearing Voices Network
Provides information about self-help groups for people who hear voices. - Understanding Voices
Information about different approaches to voice-hearing and ways of supporting those who are struggling with the voices they hear. - Rethink Advice and Information Service
Advice line: 0808 801 0525 (Mon-Fri, 9.30am-4pm)
Provides information on support groups and other services. - Orygen
Australian website that provides information on psychosis.
Early Intervention in Psychosis Service – Carlisle
11-12 Portland Square
Carlisle
Cumbria
CA1 1PY
Early Intervention in Psychosis Service – Eden
Beacon Unit
Penrith Hospital
Bridge Lane
Penrith
Cumbria
CA11 8HX
Early Intervention in Psychosis Service - Allerdale
Unit 13
Lilyhall Business Park
Jubilee Road
Workington, Cumbria
CA14 4HA
Early Intervention in Psychosis Service – Copeland
Valley View Clinic
West Cumberland Hospital
Whitehaven
Cumbria
CA28 8JG
For all teams contact: 01228 602 079 Monday – Friday, 9am–5 pm
Email: CMB-EIPService
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on 0191 246 7288
Published by the Patient Information Centre
2025 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/864/0325 March 2025 V2
www.
Telephone: 0191 246 7288
Review date 2028