Information leaflet about Newcastle Treatment and Recovery (NTaR), a dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol. They have details about the support and services offered.

Service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Humankind and Changing Lives.

We provide a confidential, non-judgemental service to children and young people up to the age of 24 in Newcastle who are experiencing problems with drugs and alcohol. 

Want more information around substances.

  • Want to find out how to stay safe when using drugs or alcohol.
  • Want some support to reduce or stop using drugs and alcohol.
  • Are worried about the effects that drugs and alcohol are having on your mood, education, employment, health and relationships

  • One to one support around drug and alcohol issues.
  • Weekly appointments.
  • Harm reduction and awareness to ensure your safety.
  • Emotional support around your drug or alcohol use.
  • Support to families and concerned others around young people’s drug and alcohol use. 

Contact us yourself or ask your GP or another professional to make a referral for you. To do this you need to ring the main NTaR contact number 0191 206 1117 or Email: NTARreferrals@cntw.nhs.uk

Once we receive a referral we will make an appointment to see you at a place suitable for you. This could be at home, school or a community venue.

If you want to make a comment, suggestion, compliment or complaint you can:

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.  

You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice  (use team code NTARCYPS)
- complete a Your Voice survey, available on wards, reception areas or from staff 
- other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

PALS
Tel: 0800 032 0202
Email: pals@nhct.nhs.uk
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals@cntw.nhs.uk
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
 

Newcastle Treatment and Recovery (NTaR)
Plummer Court, Carliol Square, Newcastle upon Tyne, NE1 6UR

Tel: 0191 206 1100 or to make a referral contact: 0191 206 1117 

Opening hours: Monday to Friday, 9am-5pm

November 2024 V2