Information leaflets about Newcastle Treatment and Recovery (NTaR), a dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol. They have details about the support and services offered.  This service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Humankind and Changing Lives.

We hope this leaflet will provide you with information that you need about Newcastle Treatment and Recovery. If you are not sure about anything in this leaflet please ask a member of staff.

Service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Humankind and
Changing Lives

Newcastle Treatment and Recovery is a dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol. We are here to help you get well and stay well.

We believe recovery from addiction and substance misuse is possible for everyone, and we’re here to help you achieve it.

Our aim is to make recovery a reality in Newcastle – whether you’re dealing with problematic drug or alcohol use, or are helping support others that are. 

Harm reduction – safer injecting support and needle exchanges

  • Medical support including prescription of substitute medications and supporting detoxification programmes
  • A dedicated Recovery Co-ordinator to motivate and support you through every stage of your recovery journey
  • Recovery support – ongoing services to help with your next steps into employment, housing and health.

We are here to support you, however long your recovery journey takes.

We can work with anyone from Newcastle who is 18 years old or over and wants support.


There are two main ways to access the service. You can either contact us directly yourself, via a family member/carer or you can ask your GP, or another professional to make a referral for you. To do this you need to ring the main NTaR contact number telephone: 0191 206 1117 or email: NTARreferrals@cntw.nhs.uk

  • Community based treatment programme
  • Psychosocial therapies and mutual aid
  • Support from a community of local peers in recovery

  • Practical support and advice for day-today needs
  • Recovery check-ups and relapse prevention support

Whether you use some of these services or all of them your keyworker will also provide access to:

  • Motivational support and interventions
  • Interventions to help you change problematic behaviours
  • Family and friends support programmes
  • Peer support from Recovery Peer
  • Mentors with their own experience of recovery from addiction

For travel information contact Traveline
Tel: 0871 200 22 33
Website: www.traveline.info

If you would like an interpreter, staff will be able to help you to get one.

If you want to make a comment, suggestion, compliment or complaint you can:

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.  

You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice  (Please use the team code NCLDASCT)
- complete a Your Voice survey, available on wards, reception areas or from staff 
- other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

PALS
Tel: 0800 032 0202
Email: pals@nhct.nhs.uk
Post: FREEPOST PALS

South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals@cntw.nhs.uk
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
 

Newcastle Treatment and Recovery
Plummer Court, Carliol Square, Newcastle upon Tyne, NE1 6UR

Tel: 0191 206 1100 or to make a referral contact: 0191 206 1117

Opening hours:
Monday to Friday, 9am-8.30pm
Saturday and Sunday, 11am-5pm.
Closed for lunch 1.30pm-2pm

43 Clayton Street, Newcastle Upon Tyne, NE1 5PN

Opening hours:
Monday to Friday 9am-5pm
Needle Exchange after 6pm-8pm Monday
to Friday, and on weekends 12.30pm5pm, will be delivered from Plummer Court.

Bank Holidays are as per weekend hours

November 2024 V3