Easy read information about Northumberland Learning Disability Community Treatment Team, mental health and wellbeing pathway who work with adults who have a learning disability, their families and carers.
We are a group of people trained to work with adults with learning disabilities who have difficulties with their mental health and well- being. We work in Northumberland.
- We work with adults who have a learning disability.
- We work with families and carers as well.
- We listen, talk and offer advice. We help people to cope with lots of different feelings and problems.
- If you have a problem you can’t sort out yourself we can help you with this.
- There is a special team who help people with challenging behaviour. They are called the Positive Behavioural Support and there is another leaflet about how they might help you.
- We help people to get on better with their families and the people they live and work with.
- We can see you at home, or college, or at your GP surgery. You can choose the best place for you.
Sometimes we:
- See people on their own.
- See people with their family members or paid carers.
- See people in a group.
- Work with members of staff, paid carers and others.
- We work in different ways, such as talking, drawing pictures and writing things down.
- We will meet with you first so we can decide together what to do. We try to do this as soon as we can.
- You can phone and talk to somebody about what will happen when we meet you if you want.
Our address is:
Northumberland Learning Disability
Community Treatment Team
Greenacres
Green Lane
Ashington
Northumberland
NE63 8BL
Office hours: Monday to Friday
9am – 5pm
Our telephone number is
01670 844 799
If you want to make a comment, suggestion, compliment or complaint you can:
- Talk to the people directly involved in your care
- Ask a member of staff for a feedback form, or complete a form on the Trust website www.
cntw.nhs.uk/ contact/ complaints/ - Telephone the Complaints Department Telephone: 0191 245 6672
- Email complaints
@cntw.nhs.uk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
North of Tyne
Telephone: 0800 032 0202
Email: pals
Post: FREEPOST PALS
South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: pals
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre on telephone 0191 246 7288
Published by the Patient Information Centre
2025 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref: PIC/924/0125 January 2025 V1
Website: www.
Telephone: 0191 246 7288
Review date 2028