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The following organisations are working together to provide the Post Diagnostic Intervention service:

  • Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
  • Carers Northumberland
  • Alzheimer’s Society

This service is for people who live in Northumberland and who are registered with a GP in Northumberland. We provide support for the person living with the diagnosis and their family/care givers.

Clinicians cover these topics:

  • Information about dementia
  • Practical advice and aids
  • Carer support
  • Legalities and benefits
  • Emotional impact
  • Support in the community

This is for a person living with the diagnosis and their family members/care givers.

The team can provide useful information, connect you with the services that can support you and help you create a personal Living Well Plan to help you to maintain the best quality of life you can.

We also offer a series of group sessions with speakers to provide information, answer questions and support you in coming to terms with the diagnosis. Venues are booked in the local community.

If you are unable to attend a group session then our skilled clinicians will be able to provide a home visit.

The sessions will be with a clinician from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust and are limited to between three and ten sessions.

There is no time limit for the support you can access from Carers Northumberland and Alzheimer’s Society. They are available whenever you need them, throughout your journey.

I found it friendly and enjoyed hearing everybody’s ideas

Just being able to say how we feel plus listening to others

Helping mum overcome worry about meeting other people with dementia

Sharing ideas, suggestions for aids, chatting

Just being with others

All useful

Sharing views

Meeting others was valuable

Well communicated, useful information more relevant to dementia patient not so far down the disease process

If you would like an interpreter, staff will arrange to get one.

Telephone: 01670 844 730 or 01665 608 000

We are available Monday to Friday, 9am to 5pm.

Admiral Nurse Dementia Helpline
Telephone: 0800 888 6678
Email: helpline@dementiauk.org
Monday to Friday: 9am to 9pm, Saturday to Sunday: 9am to 5pm. Open Bank Holidays, except 25th December.

Alzheimer’s Society
Telephone: 01670 813 255, 9am to 4.30pm, Monday to Friday
Email: Northumberland@alzheimers.org.uk

Carers Northumberland
Telephone: 01670 320 025, 9am to 5pm, Monday to Friday
Email: info@carersnorthumberland.org.uk
107-109 Station Road, Ashington, NE63 8RS

If you want to make a comment, suggestion, compliment or complaint you can:

We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.  

You can provide feedback in the following ways:

  • the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/yourvoice
  • complete a Your Voice survey, available on wards, reception areas or from staff 
  • other options for sharing your feedback and experience www.cntw.nhs.uk/yourfeedback

Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved one's care.

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.

North of Tyne
Telephone: 0800 032 0202
Email: pals@nhct.nhs.uk
Post: FREEPOST PALS

South of Tyne
Telephone: 0800 328 4397
Text: 07825 061 035
Email: pals@cntw.nhs.uk
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB

9.00am – 4.30pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (Braille, audio, larger print, easy read, BSL or other languages). Please telephone the Patient Information Centre on 0191 246 7288

Published by the Patient Information Centre
2026 Copyright: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref: PIC/881/0126 January 2026 V3
Review date 2029

Website: www.cntw.nhs.uk