This leaflet provides you with information that you may find useful about Willow View.
This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.
Willow View is a move-on unit based at St Nicholas Hospital in Gosforth.
The service is for men and women over the age of 18 years who require a safe and therapeutic environment to help with rebuilding living skills.
To develop and support your goals for recovery enabling you to return to living a more independent life within the community.
When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information which will include who your named nurse will be. You will be shown around the ward and given plenty of support with settling in
The length of stay very much depends upon your personal needs. The care team will discuss this with you.
Our activities are matched according to your individual needs. We actively encourage patients, family and carers to be as involved as possible in the planning and reviewing of the care and treatment provided.
We will support you with:
- daily living skills
- developing social skills and interests
- improving your self-esteem and self-confidence
- maintaining contact with family and friends
- managing problems with alcohol and/or drugs
- joining education and vocational programmes
- finding move-on accommodation.
Some of the activities we include are:
- shopping
- cooking
- table tennis
- walking groups
- arts and crafts
- relaxation groups
- trips to visit local places of interest
- gym.
Treatment plans include access to psychological therapies including family therapy and Cognitive Behavioural Therapy (CBT).
Our Trust is Smokefree
All of our Trust sites are now completely smokefree which means that you and your visitors are not allowed to smoke anywhere on our sites. This is part of our approach to support service users and staff to achieve a healthy lifestyle and reduce the harmful effects of smoking.
Smoking materials are prohibited items
Smoking materials are prohibited items on Trust sites. If you come into hospital with tobacco products, cigarettes, lighters or matches, they will need to be given to staff. Cigarettes and tobacco products will be returned to you on discharge from the ward on request. Alternatively they can be given to a family member or carer to take home with them. Tobacco products, cigarettes, lighters or matches will not be given back to you for any periods of leave from the ward.
Visitors are asked not to bring any cigarettes or tobacco products (including lighters) on to the ward.
Smoking on Trust Sites
Smoking anywhere on Trust sites is not permitted and is a breach of the law (the Smoke Free Regulations) to smoke inside any building which may result in a fine of up to £200.
Helping us to maintain this policy protects other service users, staff and the care environment.
Support to stay smokefree during your admission
We are able to offer you nicotine replacement products such as patches, inhalators and lozenges on admission to keep you comfortable and craving-free. Please talk to your named nurse/key worker to access these. We also have trained advisors on the wards who can help you to stay smokefree and manage cravings.
This will also be discussed with your doctor as the dose of your medication may need to change.
Vaping/E-cigarettes
Provided you are 18 years old or over:
‘Vaping’ (use of an electronic cigarette/e-cig) is permitted by service users on Trust sites in outdoor areas, including ward gardens/courtyards (if available).
An e-cigarette can be supplied on admission if you wish to use one as an alternative to cigarettes. Some of the cafes and shops on Trust sites sell replacement cartridges.
You may use your own e-cigarette, staff will need to do a brief check of your device and charger to make sure they are safe.
Staff can arrange an interpreter if you need one.
Contact Traveline: Tel: 0871 200 22 33
Website: www.
If you want to make a comment, suggestion, compliment or complaint you can:
- talk to the people directly involved in your care
- ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk/contact/complaints/
- telephone the Complaints Department Tel: 0191 245 6672
- email complaints@cntw.nhs.uk
We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.
- complete a Your Voice survey, available on wards, reception areas or from staff
- other options for sharing your feedback and experience www.
Patient Advice and Liaison Service (PALS)
PALS provide confidential advice and support, helping you to sort out any concerns that you may have about any aspect of your or your loved ones care.
We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, we can also refer patients and families to specific local or national-based support agencies.
PALS
Tel: 0800 032 0202
Email: pals
Post: FREEPOST PALS
South of Tyne
Tel: 0800 328 4397
Text: 07825 061 035
Email: pals@
Post: Patient Advice and Liaison Service, Garden Lodge, Hopewood Park, Ryhope, Sunderland, SR2 0NB
9.00 am – 4.30 pm, Monday to Friday
An answerphone is available at all times for you to leave a message. A member of the PALS team will aim to return your call as soon as possible.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Tel: 0191 246 6800
Patient and Carer Involvement Team
Tel: 01670 501 816
Patient Advice and Liaison Service (PALS)
Tel: 0800 032 0202
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL, easy read or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2023 Copyright, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/781/0323 March 2023 V3
Tel: 0191 246 7288
Review date 2026