Instructions on how to use the online consultation video call. Includes a QR code to British Sign Language (BSL) instructions.
This quick guide and this animation are available to support your patients using video consultations. These resources are relevant to any video consultation technology and any clinical setting.
The animation can also be accessed in Arabic, Bengali, Bulgarian, Italian, Polish, Punjabi, Romanian and Urdu, as well as in British Sign Language.
The quick guide is available to download on our website in the same languages.
You have chosen to have an online consultation.
An online consultation is a video call between you and your clinician using the internet and a laptop, computer, tablet or mobile phone.
- The device you use will need to have to have a camera, speakers and microphone.
- A private well-lit area, where you will not be disturbed.
- A good connection to the internet (if you can watch a video on your device you will be able to make a video call).
- To avoid being charged for using mobile data, please try to use your device with your home Wi-Fi network.
You will have been given a website address to log onto.
You will be asked to enter your:
- name
- date of birth
- consent
Once you’ve done this you will enter the clinic’s online waiting area.
The clinician will be notified that you have checked in for your appointment and they will join you when they are ready.
You will have been given a website address to log onto.
You will be asked to enter your
- name
- access code
Once you’ve done this you will enter the clinic’s group online waiting area.
Yes, video calls you make are secure and your privacy is protected. You will be in your own unique online waiting area that only the clinician you have the appointment with can enter. No information you enter is stored in anyway.
