We expect access to our service to be simple and easy. Our criteria for acceptance are:
The child or young person must be within our age range 0-18 years
They must either be presenting with some degree of psychological distress or mental health difficulty. This includes children and young people in special circumstances (see page 2) of the referral leaflet whereby advice, consultation and/or support is being sought.
They must have been seen by the referrer who will undertake an assessment of need prior to referral. This will help us to prioritise cases where necessary
They must have given informed consent to the referral being made.
The service operates from a basis of ‘no bounce’. If a child or young person is not suitable for our service we will contact you to explain why and at the same time provide advice, help or support to access a service more appropriate to meet their needs. There is an expectation that a first level intervention musty have been attempted prior to referral and information on the outcome of this included in the referral.
Anyone who would like to have a discussion about a case prior to referral can contact our helpline for advice, information or support.