This page explains what information we routinely make available and how it can be accessed.

To ask for any information that is not routinely available via the links below, you can make a Freedom of Information Request.

Visit our ‘about us’ section to read an overview about Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust – one of the largest mental health and disability trusts in England.

This ‘about us’ section includes information about 

  • our board of directors and our council of governors
  • our strategy, vision and values
  • our charitable funds
  • working for us
  • provider collaboratives that we are part of
  • how to contact us

In our locations section you can learn about our main hospital sites across the North East and North Cumbria.

Browse our service directory for information about each of our different wards and services. This includes contact details, addresses and referral information. 

View Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust’s Constitution.

For guidance on how the Trust processes personal information, view our Fair Processing Notices. 
 

This information is published each year in our Annual Report:

If you would like older copies of these publications, please contact FOI@cntw.nhs.uk. 
 

Quality goals and priorities

Each year, we develop our quality goals and priorities to continually improve quality in safety, service user and carer experience, and clinical effectiveness. These are published each year in our Quality Account:

  • 2024-25 Quality Account
  • 2025-26 Quality Account

If you would like older copies of these publications, please contact FOI@cntw.nhs.uk.

Safer staffing levels

Download the latest updates on our staffing levels:

  • Link to docs from 2024-25

(We are aware that these documents are not currently fully accessible. If you require them in a different format, please contact communications@cntw.nhs.uk.)

Our CQC rating and inspection reports

You can find our current CQC rating and copies of inspection reports on CNTW’s page on the CQC website.

Let us know how we’re doing

There are several ways to give us feedback. Your feedback can help us identify what is working well and what has room for improvement.
 

You can find out more about how we have made decisions in the Annual Reports and Accounts, Equality and Diversity Reports, Quality Accounts, and Board Papers which we publish regularly:

Annual Reports:

Quality Accounts:

  • 2024-25 Quality Account
  • 2025-26 Quality Account

Other annual reports:

Papers for Board of Directors’ public meetings:

  • Link to papers docs

Papers for Council of Governors meetings:

  • Link to papers docs

If you would like older copies of these publications, please contact FOI@cntw.nhs.uk.

The following policies are available publicly, to ensure our key partners can access them:

  • Management of Hyperprolactinaemia in Patients Prescribed Antipsychotics
  • PPT-PGN-08 – App3 – Guidelines Management of QTc Prolongation in Adults Prescribed Antipsychotics
  • PPT-PGN-24 – Management of Hyperprolactinaemia in Patients Prescribed Antipsychotics
  • PPT-PGN-24 – App 1 – Clinical Features of Hyperprolactinaemic Hypogonadism in Males
  • PPT-PGN-24 – App 2 – Hyperprolactinaemic Hypogonadism in Females of Reproductive Age
  • PPT-PGN-24 – App3 – Guidance on Managing the Effects of Psychotropic Drugs on Prolactin
  • PPT-PGN-24 – App4 – Management of Hyperprolactinaemia in Children and Young People Prescribed Antipsychotics

To request a copy of any other policy, please email FOI@cntw.nhs.uk.

(CNTW staff should visit our staff intranet to access all policies.)
 

Register of Directors’ interests:

  • Links to docs

Register of Governors’ interests:

  • Links to docs

Register of Declarations Returns:

  • Links to docs

To request documentation of Fit and Proper Person Tests (FPPT) and Declaration of Interest (DOI), or  if you would like older copies of these publications, please contact FOI@cntw.nhs.uk.

Browse our service directory for information about each of our different wards and services. This includes contact details, addresses and referral information. 

Search our resources library for self-help guides, patient information leaflets, and other mental health and wellbeing information that you may find useful.

Visit our news section for our latest news and updates.

If you're a GP or another referrer, visit our referrers section to find out more about referring to our services. 
 

Data Protection Impact Assessments 

We do not routinely publish Data Protection Impact Assessments (DPIA) due to the potential sensitive content. If you wish to make a request for such information, please make a Freedom of Information Request.