Please note the North East and Mental Health and Deafness Service is not a crisis service.
The team can be contacted by telephone on 0758 433 9539 or email MHD@cntw.nhs.uk

Local crisis support

In a mental health crisis, any day, any time, you can contact us:

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Tees, Esk and Wear Valley NHS Foundation Trust

National urgent mental health support

SHOUT 24/7

  • Text ‘DEAF’ to 85258

Emergency services

  • 999 BSL Emergency - emergency video relay service. Download the 999 BSL app.
  • EmergencySMS – Register your mobile with emergencySMS to send a text to 999 for police, fire or ambulance services
  • TapSOS – A non-verbal way to connect with the Emergency Services – Download the TapSOS 999 app
  • Relay UK – Download the Relay UK app to make the call

Who else can help?

Your GP (family doctor)

Papyrus HOPELINE247 British Sign Language Support

TapSOS (app) – a non verbal way to connect with the emergency services

Self help

A range of 23 BSL mental health self help videos

Useful resources

Sign Health – health video library

North East Ambulance Service NHS Foundation Trust – BSL videos

Tees, Esk and Wear Valley NHS Foundation Trust – crisis advice

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust – list of local and national support

Sign Directory

Sign Live – community directory

North East and Mental Health and Deafness Service video

Mental health Deafness crisis – Ann’s story

Mental health and Deafness Crisis